Privacy Policy

Effective date: September 22, 2026

This Privacy Policy explains how Dianlu ("Dianlu", "we", "us" or "our") collects, uses, shares and protects personal information when you visit dianlu.store, create an account, place an order, contact support or use our digital products.

1. Information we collect

• Account and contact information: name, email address, account details and communication preferences.
• Order information: products purchased, order number, billing details, currency, country and order status.
• Payment information: payment method, transaction reference and payment status. Full card details are handled by PayPal or Stripe. We do not store full payment card numbers.
• Communications: messages you send to support, including attachments or information needed to resolve an order issue.
• Technical and usage information: IP address, browser type, device information, pages viewed, referral source, approximate location and timestamps.
• Cookie and analytics information: information collected through necessary cookies and, where consent is provided, analytics technologies such as Google Analytics 4.

2. How we use information

• Process orders, confirm payments and deliver digital products.
• Provide customer support and resolve access, replacement or refund requests.
• Maintain accounts, order records and basic fraud prevention.
• Improve products, website performance, navigation and customer experience.
• Measure marketing and website performance where permitted.
• Comply with legal, tax, accounting and regulatory requirements.
• Send service messages and, where permitted, marketing messages that can be opted out of.

3. Payment processors

Payments are processed by PayPal and Stripe. These providers receive the information needed to process the transaction and apply their own privacy and security practices. We receive limited payment and transaction information, such as the payment method, status and transaction identifier.

4. Cookies and analytics

We use necessary cookies to operate the store, keep sessions secure and remember basic preferences. Analytics cookies and similar technologies are used only where permitted by applicable law and, where required, with your consent. You can manage cookie preferences through the consent banner or your browser settings. Disabling some cookies may affect account, cart or checkout functions.

5. How we share information

We do not sell personal information. We may share information with:

• Payment providers such as PayPal and Stripe.
• Hosting, email, analytics, security and technology providers that support the store.
• Professional advisers, auditors or authorities where required by law.
• A successor entity in a merger, acquisition, restructuring or transfer of business assets, subject to appropriate safeguards.

6. International transfers

Our service providers may process information in countries other than your own. Where required, we use contractual or other safeguards intended to protect personal information during international transfers.

7. Retention

We retain information for as long as needed to provide services, maintain order and tax records, resolve disputes, enforce agreements and meet legal obligations. Retention periods vary according to the type of information and applicable law.

8. Security

We use reasonable administrative, technical and organizational measures to protect personal information, including encrypted transmission where appropriate and restricted access to systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your privacy rights

Depending on your location, you may have the right to request access, correction, deletion, restriction, portability, objection to certain processing, withdrawal of consent, or information about how your data is used. California residents may also have rights to know, delete, correct and opt out of the sale or sharing of personal information. We do not sell personal information.

To make a request, email dianlu0917@163.com. We may ask for information needed to verify your identity. You may also complain to your local data protection authority.

10. Children

The store is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it where required.

11. Changes to this policy

We may update this Privacy Policy to reflect changes in our services, technology or legal requirements. The effective date at the top of this page will be updated when material changes are made.

12. Contact

Privacy questions and requests can be sent to dianlu0917@163.com or by WhatsApp.